FAQ

COVID-19 Update:

  • We aRe open with Limited Hours
    Monday - Saturday: 10AM - 5PM
    Sunday - Closed

  • We are continuing to process online orders as normal

Please note: We are not able to ship Seiko outside of Canada.

Product Information

Of Course! You can send us an email, use live chat, or put a note on your order. Please advise the rough measurement of your wrist and we can adjust the bracelet accordingly.

Yes, we are located in the Halifax Shopping Centre. View our Location Here

Pre-order items are items that we do not have currently on hand but can be purchased in advance for when they come back in stock. Every Pre-Order Item has the rough delivery date on the product page.

Our prices are very competitive. We often advertise special promotions and sales. If you feel you can buy your watch for less elsewhere, let us know, we will be happy to review our prices and compete for your business.

Order Information

We accept VISA, Master Card, American Express, Apple & Google Pay, Visa and MasterCard Gift Cards, mall gift cards and cash.  Also ask about our excellent in-store Layaway plan.

Now Available - Interest Free and no Fee financing via PayBright and Sezzle (Online Only)

We try and ship all orders within 24 hours, orders placed after 3pm AST will ship either Friday or the following Monday.

 Reach out! Visit our contact page for any information regarding your order! We’re here to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations.

Please note that purchases made in-store at our retail locations are exchange or in store credit only, if the product has not been worn, and is in new condition. Online Order can be returned for a refund if in new and un-worn condition.They must be shipped back to us within 7 days of receiving. We do not pay for return shipping.

Shipping

We offer Free Shipping on all purchases over $100 within Canada, on orders below $100 shipping is $10 within Canada.

We offer Priority Shipping for $20.

We use Canada Post for all domestic and international shipping, this provides tracking information for both the Purchaser and us.

For certain high end purchases we will ship with UPS within Canada.

We can ship internationally, there are some exceptions:

1: Seiko cannot be sold outside of Canada

2: There are a select number of countries we do not ship to, if your country is excluded you will not be able to complete checkout.

Provide the answer to the question here.

General Questions

The Halifax Watch Company is an authorised dealer for every brand that we sell, and products must meet our high quality standards before they become part of our brand line-up. However, sometimes watches do require servicing and you can rest assured that your product is covered by a manufacturers warranty.

If there is a defect in your watch that is covered by a manufacturers (refer to the documentation that came with your watch to see what is covered), then please return the watch to us or send your watch directly to the manufacturer for repair.

Should you require any other repairs that are not covered by the manufacturer, please call or visit us with your watch for a quote and prompt service. Details

We are looking from time to time, to expand our team. If you enjoy providing excellence in service to the public and have an aptitude to work with watches, then we will train you for a rewarding retail position. Call us or drop by and ask for the store manager.

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